Mark Jordan: How long before it is cancelled? The reference number for this email is 55025849. They advised calling the bank to dispute the charges. Also asked the higher support team, and they cannot locate an account with the charges of $169.50. we apologized for the inconvenience but, we can't locate an account using all the given information. They owe me $169.50 from 2020 (too late to dispute charge) and $169.Įmail from Eda at efax 7/27/21. I suggest not using their service because if you ever need to cancel you may find yourself in a bind. I disputed the charge with AmEx and AmEx responded by saying efax / J2 denied my account was cancelled. She followed up via email on 7/27/21 (see below) saying they couldn't find any record of my account and to dispute the charge. They charged again in 2021 and I noticed it. They charged my card in 2020 but unfortunately I did not notice it. I cancelled my service in 2019 (see partial chat thread below to validate). I wonder how they stay in business if they need to bilk the consumer this way. It's a shame, as the product itself, while overpriced for me, works fine. Consumers shouldn't have to worry about things like this, but I fully expect a charge next year from this unethical outfit. Even now, I have no confirmation email, but I made sure to save the chat record. Over the last 3 years, the account that I signed up for a free trial (at the time $15/year) has cost me $115 and I have sent two faxes of a couple pages each, last in 2020. I mentioned I would put dispute on CC charge on my account, and post unfavorable reviews online and with Consumer Agencies - it didn't matter. No cancel notice form last year, no billing notices in any of recent years.

I searched my email, nothing form eFax in over a year. Without this, they would not credit the $50 or even $48 for remaining 50 weeks. After back and forth on what I wanted (cancel and refund of recent charge), the agent asked me to provide proof that I had cancelled last year. I went to efax site, logged in, saw it was active, hit 'cancel' button and the web response was 'this account may not be cancelled online, you must either call or start live chat.' I was looking at my CC account online yesterday, I saw that another $50 charge came through for 12/10/21-12/9/22. Last December the renewal increased to $50/year minimum, so in January when I got credit card bill I cancelled online.

Service works ok when needed I haven't used in almost 2 years. Reviews: Rip-off - no cancel allowed online without going through an agent, no billing notice, no cancel processing, and no refunds for future periods.

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